What the presentation will cover:
Earlier this year, the BC Chamber of Commerce C19 Task Force conducted a Chamber Check-in Survey which identified that 59 percent of Chambers in the network ranked a grant related function or service focused on COVID-19 recovery as the best help their organization could receive to stay viable through 2020. Pulling from this insight, the BC Chamber of Commerce, in consultation with the C19 Task Force, submitted a $500,000 proposal to Western Economic Diversification Canada. After a successful submission, the Building Resilience to Thrive program was established.
The online training program, developed in partnership with UVIC’s Gustavson School of Business, will offer relief to businesses, helping to mitigate the negative impacts of the COVID-19 pandemic by teaching them how to adapt their business models, re-engage customers, and adjust workplace cultures.
The certificate program will be offered to individuals at a minimal registration fee to ensure cost isn’t a barrier during the pandemic and will be facilitated through a virtual learning platform. Weekly seminars will take place over the course of six weeks, with the program being available in three cohorts through March 2021. To ensure continued support for recovery and growth among SMEs in the province, registration revenue specific to each region will be attributed back to the regional Chamber. This program is being offered to SMEs across the province to empower them to strive, build, and create – and ultimately remodel their now for a competitive future.
What attendees will take away/learn:
Power of Context – Unconscious Bias
Become aware of unconscious bias. Re-evaluate how we perceive and categorize information.
Introduction to Emotional Intelligence (EQ): Understand the dimensions of EQ and how EQ can build resilience in yourself and others.
The Power of Coaching in Business
Understand the business case for coaching. How to be a good coach and coachee.
Hire an Manage a Diverse Team
Learn about cultural intelligence and how to increase intercultural awareness in self and others.
Improve Experiences for Colleagues and Customers
The 3Rs and essential Moments of Power to understand and create experiences.
Adapt Your Service Strategy for Better Outcomes
Build a service strategy and unleash innovative thinking to serve customers in the new environment.