Description

From Insights 2 Action!
Build your own customer experience action plan with the support of Janna & Miriam in a group setting. This includes the 3 hour workshop, and 1 Hour Private Consultation with Janna & Miriam. 

What will I get out of it? 

This hands-on workshop will allow you to confidently conduct your own market research and implement your findings to increase your customer experience & sales! 

• Define the type of information you want to learn about your customer 
• Draft your customer research survey or questionnaire 
• How to do a Secondary Market Research Report – Learn about your Competition! 
• Build your Customer Continuum & Identify opportunities to increase sales 
• How to create an action plan to better your customer experience 

1 hour follow-up session includes:  Miriam and Janna will meet with you post-workshop for one hour to assist you in creating your implementation and action plan, and any other questions you have regarding your research program. 

Is this workshop right for me? 

This workshop is for DIYers that want to know more about their customers, what their customers think, and how to better maintain customers for long-term benefits. 

Still have questions? Email us:
Miriam@myapplecrisp.com
Janna@makeithappenmarketing.ca